Many of you (hopefully all of you) conduct yearly reviews of your staff. Since you have been clear in your expectations, encouraging when the staff does good things, and constant in your training, there should never be a surprise at the review. And though you are doing a good job at reviewing the staff, when is the last time the staff has reviewed you?
For this to be successful you must have enough employees that the survey can be anonymous. Questions such as the following can provide valuable insight.
- “Are you confident in the leadership of the store?”
- “Do you feel you are being treated fairly”,
- “Do you feel clear in your expectation?’
Since all great service comes from great staff it is important to understand their perspective.
Your Independent Rx Consultant will be happy to provide you with a sample survey.
At IRx Consulting we are Accounting experts and offer a comprehensive Pharmacy Accounting and Management service with a suite of complimentary services including Data Dashboards, Payroll & Human Resources and Pharmacy Management consulting.
