Pharmacies are relying more and more on technology every day. Technology helps the pharmacy staff create a more efficient workflow by alleviating redundant tasks and solving complex problems. In this article-series we will discuss the different types of pharmacy technology and why technology should not be overlooked.
The power of an IVR system
I often get asked the question “Is an IVR worth it?†and my answer is always “Yes absolutely!†An IVR helps an independent pharmacy in more ways than one. Most pharmacies rely on their IVR to reduce the staff workload every day.
What is an IVR?
IVR stands for Interactive Voice Response. It is technology that allows a computer to interact with humans through the use of voice and “Touch-Tone†inputs via a phone or keypad. A pharmacy IVR usually offers 3 different options or tiers of service. Each tier is a bit different and I will go over each of them.
Why should your pharmacy use an IVR?
A pharmacy owner’s reason to use an IVR service can be explained in one sentence. Patients and doctors expect pharmacies to have an IVR when they call your pharmacy. If that’s not enough, how about the reduction of calls to your pharmacy staff for refills?
As discussed above, an IVR brings a lot to the table. We recommend looking into an IVR if your pharmacy doesn’t have one already. If your pharmacy does have an IVR make sure you are utilizing all that it offers.
Choosing an IVR company
Not all IVR companies are the same. Some are a little better than others. While some offer much better support and stability it really comes down to which system is compatible with your pharmacy software. Below is a list of some of the common pharmacy systems and the IVR companies they work with.
McKesson Pharmaserv / EnterpriseRX IVR
Still interested in learning more about an IVR for your pharmacy? Check out the IVR page at ConfigRX – IVR to learn more about IVRs.
Written by – Josh Caskey
Pharmacy Technology Consultant
